One fact that all managerial level in automotive industry must know is “After-sales is where profits come from”. After-sales is the backbone of any car business. However, maintaining after-sales quality still remain uncertain as it is defined by customer experience. With the aim of helping both car brand and car dealer in delivering the best customer experience in after-sales area, DealersEDGE Asia will invest time and effort in your car brand or car dealer current situation and bring out best solution.
How can we help YOU?
Mysterious shopping or our healthcheck questionnaire will help us to understand more about your business and your after-sales quality. After carefully assessing your situation, our experts will advise you with new processes, new operation methods & techniques. Together with that, we train your service representative – service advisor, to be the Super Service Advisor with our program “Super Service Advisor”. Besides, we got our own unique training center where your technicians can be taught all skills with real and practical methods. At our training center, machines and training materials are always ready for practice. All of our consultation, training will definitely help your business better in term of after-sales quality.
We accompany with your service team to ensure that they have essential practices to handle all techniques which were taught.
Contact us today through email@example.com for your free consultation and see HOW we can take your after-sales business to a whole new level.