The after sales health check for BMW Nguyen Van Troi was implemented on May 25th and 27th, 2022 with 13 modules containing more than 300 questions to thoroughly evaluate the dealer’s after sales activities.
In particular, DealersEDGE helped the department reflect on its methods of customer care, coordinating, marketing, and organizing service workshop space. Then, we discuss the most suitable solutions for the after sales department to apply and make sure to bring their customers the best experience.
May 27, 2022
Retail Performance Management, Services