Mr. Vu Hoang Lam – Aftersales Trainer

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Mr. Vu Hoang Lam has been working in automotive sector for more than 20 years, including 10 years in aftersales operation. Mr. Lam was formerly the Head of Service Division at Ford Vietnam in charge of Service Processes, Service Parts Operation, Customer Relationship Management, and Warranty. In that position, he lead the organization to win the Best Performance in Revenue, Profit Growth and Customer Satisfaction Achievement granted by Ford Asia Pacific for two years consequently, 2014 and 2015.