Retail results are decided in the gaps between systems
Most networks have a DMS, a CRM, and a training calendar. What they don't have is evidence: what the customer was actually shown, how each site actually performs against standard, and whether the aftersales revenue you planned for ever materialised. Our digital solutions close those three gaps.
Personalised video turns a phone call into visible evidence, lifting approval rates on work the customer previously declined.
Digital audit replaces the annual spreadsheet visit with continuous, comparable scoring across the whole network.
Extended warranty and value-added products keep customers inside the authorised network past the factory term.
Physical protection products give sales teams a high-margin, easy-to-explain add-on at the point of delivery.
Four solutions, deployed together or one at a time
CitNOW Video
Sell more by showing, not telling
Sales and aftersales teams send personalised videos to customers at every step of the journey — the walkaround, the health check, the recommended work. Transparency becomes the default, and the customer approves what they can see.
Autosmart Audit
One platform for your OEM, dealer networks and multiple teams
Assess dealership operations quickly and consistently: standard checklists, evidence capture on device, scoring that rolls up from site to region to headquarters. Improvement areas surface as action items with owners and dates, not as findings in a PDF nobody reads.
Extended Warranty & Value-Addition Programs
Confidence at every mile — and revenue past the factory term
Coverage and value-added services that improve the ownership experience while protecting customers from unexpected costs. For the brand, they are the mechanism that keeps a car returning to the authorised workshop for years three, four and five.
AlloyGator Wheel Protection
Protect the wheels. Enhance the style. Add the margin.
A durable, easily installed alloy wheel guard that protects against kerb damage and everyday wear — trusted by enthusiasts for both performance and style. For dealers, a fast-fitting, high-margin accessory that fits naturally into the delivery conversation.
Digital that reports upward, not just downward
Every solution is instrumented, so the board conversation moves from opinion to a number you can defend.
Standards compliance, customer-facing behaviour and aftersales penetration — visible per site, comparable across markets, refreshed continuously.
Higher aftersales approval, stronger workshop retention and a real accessory attachment rate — margin that doesn't depend on discounting metal.
The same standard of explanation, evidence and follow-up at every touchpoint — the customer experience the brand promised, actually delivered.
Digital tooling plus RPM coaching
Software shows you the gap. Coaching closes it. Networks that pair Autosmart Audit with our Retail Performance Management cycle move faster than either alone — the audit sets the baseline, the coach owns the fix, the dashboard proves it held.
Start with one network, one quarter, one number
Tell us which metric matters most this year — aftersales approval rate, standards compliance, workshop retention, accessory attachment — and we'll scope the shortest path to moving it.